Feel free to contact us if you have encountered a problem with our product or you have a question about our product. If you are a licensed user, please include your order details, so that we can make your problem a priority for our support staff. Please note that the response will take some time (12 - 24 hours). Therefore you may want to do the following.
- Make sure that you are using the latest version of the product.
- Check the user manual. It comes with the product package.
Please, read through the following Frequently Asked Questions. Send us an email if you don't find the answer to your problem.
- I am having ordering difficulties. How can I
Please complete the order by fax or phone and FastSpring will manually process your order, or send an email to firstname.lastname@example.org with a brief description of the situation, or you can phone 1-877-327-8914 (toll-free US) or +1-805-409-9008 (international).
- I have purchased a license but still haven't received
my registration key. When will I get it?
All information regarding your order, including license key(s), are sent to you via email within minutes of your payment being accepted. However, sometimes this email may be caught by your "Spam Protection" tool or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the email shortly. If you do not receive this email please contact us, include as many details about your order as possible so that we can better help you.
- Why was my order declined?
When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction, usually a quick call to your credit card bank's customer service will clarify most of the issues. If problems persist, you can use the Fax or Mail payment options to have your order processed.
- I would like to use a Purchase Order. How do
Purchase Orders are only accepted for orders exceeding $100.00. When you reach the order form, select the "Purchase Order" option from the field labeled "Method of payment". This will generate a printable Invoice, which contains all the information you will need to prepare your Purchase Order. Please note that the supplier/vendor name on the document MUST BE FastSpring.
- I want to pay by wire transfer and need your
Select "Wire" as the payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment.
Suggest new features, need customization, bug report
We will include your suggested features in the next version of our product or we can customize our product just for you with the features you request.
If you think you have found a bug in our product, please report it to us.